Refund policy

RETURN POLICY
  • FREE Returns
  • Returns accepted for 14 days
  • No restocking fee
  • No final sale items

If you would like to return an item you purchased from Emma Designs Jewelry, we are happy to accept items for exchange or full credit within 14 days (two weeks) of delivery. Item must be returned in new condition, with the original packaging. 
Exchanges and returns will be subject to shipping charges or no credit if the item(s) returned are over used, dirty or damaged. Once your return is processed, you will receive a credit confirmation by email. 

To return or exchange an item, please contact us at hello@emmadesignsjewelry.com

-WHAT IF AN ITEM IN MY ORDER IS MISSING OR ARRIVES DAMAGED?

If you receive a damaged item, please contact our Customer Care team at hello@emmadesignsjewelry.com to request a replacement. To best assist you, we require pictures of both the damaged product and shipping parcel. Please report any damages or missing items within 14 days of delivery in order to be eligible for a replacement. 

Our customers are very valuable to us and at Emma Designs Jewelry we intent to serve you with the highest honesty and responsibility possible.